Are Hybrid Phone Solutions the Way to Go?


Must you replace your standard phone systems to create a new one that will leverage on modern phone technology? That is one of the critical questions that most businesses in the Philippines ask whenever they are upgrading their phone systems.

They have been using standard phone technology in their business facilities. And, trends in the communication industry are fast-changing that companies need to catch up on to keep their businesses afloat.

So, often, the only way out for these companies seems to be replacing the existing phone lines with new phone technology. But, top phone solutions vendor in the Philippines recommend otherwise — creating hybrid phone systems.

How viable of a solution is that?

Hybrid phone systems can be with VoIP, IP PBX or web-enabled devices. With cloud PBX, you access private branch exchange capabilities without requiring expensive communication architecture equipment.

Now, local line enterprise users can switch calls and still leave specific phone lines to other users. Since IP PBX is more of a virtual or hosted phone system, all the phone routing will be by VoIP service providers.

That will save you the cost of hiring in-house personnel to manage your business’ phone system. And, for that reason, most companies prefer using VoIP phone services for their operational flexibility and efficiency. Cloud telephone systems are also easy and less expensive to upgrade as they do not require replacing most of the hardware.

Benefits of using hybrid phone solutions

happy call center agent

IP PBX and other VoIP telephone systems are the best phone solution for new business establishments. They also are the most viable solution for businesses that want to upgrade from traditional phone systems.

Having a complete overhaul of a company’s phone system can largely inconvenience their communication with stakeholders. They will have to put all the communication on hold to create time for the transition.

But, integrating VoIP systems into a phone system that you are already using can save you such inconveniences. That also reduces your upgrade costs as you will not implement either option from the ground up.

The working principle

Every hybrid PBX system can either use a primary or basic rate interface. These two interfaces enable your phone system to carry multiple transmissions through and to different devices at the same time. The significant difference between these two interfaces, however, is in the channels that they feature.

A basic rate interface has lower channel bitrates than those of a primary rate interface. The basic rate interface also has fewer lines per channel than the PRI does. That makes PRIs ideal for large businesses. But, SMBs can use BRIs to scale up their business communication.

Through these two interfaces, cloud phone systems can transmit data to hybrid PBX devices. It is from the PBX devices that information can upload to internet-connected communication devices.

That enables core VoIP phone functionality as the interfaces collect and send analog communication information to PBX devices. Hybrid PBX systems can only function if the analog lines connect to either a primary or basic rate interface.

But, as top phone solutions vendors advise, confirm that you are not installing a legacy PBX network instead. These will hardly interface with traditional telephone lines as hybrid PBX systems do.

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